Outside help

The following external bodies may also be able to provide assistance:

The Pensions Advisory Service (TPAS)

TPAS is an independent voluntary body that provides free help and advice to members and other beneficiaries of occupational and personal pension schemes. TPAS is available at any time to assist members and beneficiaries with any pension query they may have. You can contact TPAS using the details below.

Write to:
The Pension Advisory Service
11 Belgrave Road
London
SW1V 1RB

Telephone: 0800 011 3797

Website: www.pensionsadvisoryservice.org.uk

The Pensions Ombudsman

The Pensions Ombudsman may investigate and decide upon any complaint or dispute of fact or law or complaints about maladministration in relation to how an occupational pension scheme is run. Since 1 April 2018, The Pensions Ombudsman has also taken over TPAS's advisory function in relation to disputes.  The Pensions Ombudsman may be contacted using the details below.

Write to:
The Pensions Ombudsman
10 South Colonnade
Canary Wharf
London E14 4PU

Telephone: 0800 917 4487

Email enquiries@pensions-ombudsman.org.uk

Website: www.pensions-ombudsman.org.uk 

Please note that the Pensions Ombudsman normally insists the matter is first dealt with through a scheme's own internal dispute resolution procedure and raised with TPAS.

Pension Wise

Pension Wise is a Government service that offers free impartial guidance to help you understand your options in relation to your defined contribution pension savings. You can obtain pension guidance online, by telephone or face-to-face.

Pension Wise may be contacted using the details below. 

Telephone: 0800 138 3944 (to book a free appointment)  

Website: www.pensionwise.gov.uk