Back to How-to-guides map

Below you will find a high-level process map showing the various steps involved in drawing your pension at your Normal Retirement Date. For more information please refer to the Retirement guide.

Click on the numbers below to reveal more information about each step.

  • 1 As you approach your Normal Retirement Date

    As you approach your Normal Retirement Date the Administration Team will automatically send you a retirement quotation and all the documentation you will need to complete.

    You can expect to receive your quotation around six months before your Normal Retirement Date.

  • 2 You return your completed retirement forms

    Once you have decided how you wish to take your benefits simply complete and return all the documents.

    You will need to provide originals of the certificates requested but these will be returned to you in a couple of days.

  • 3 The Administration Team checks and calculates final figures

    Once you have returned the documentation, the Administration Team will undertake all the final checks in readiness to start paying your pension.

  • 4 The Administration Team arranges for your pension to be paid

    Once all the checks have been completed the Administration Team will update your record in readiness to start paying your pension.

  • 5 Your retirement date

    The day has arrived. You are now a Pensioner member of the DB Section.

  • 6 Your lump sum is paid (if any)

    If you chose to take some of your benefits in the form of a lump sum this will be paid directly to your chosen bank account on your retirement date, or as soon as practical after this date.

  • 7 The Administration Team confirm everything is set up

    The Administration Team will write to you confirming everything has been arranged.