Contacts

For further information about the Scheme or your DB Section benefits, please contact the DB Section Administrator.

Write to:
Prudential Staff Pension Scheme,
XPS Administration,
PO Box 562
Middlesbrough
TS1 9JA

Phone:
01245 673515 (UK callers)
(44) 1245 673515 (Overseas callers)

Report the death of a member?

The loss of a loved one can be a very difficult time for you and your family.

With this in mind, we’ve designed a simple form that you can complete in the event of a member’s death, so the information can be shared directly with the DB Section Administrator.

For more detailed information please also see the Bereavement guide.

Pensions Manager

The Pensions Manager is responsible for overseeing the day to day operational functions to ensure the Scheme is run efficiently and that its members’ interests are protected. This involves monitoring the performance and services of all third-party suppliers as well as the in-house functions. If you have any questions which cannot be answered by the DB Section Administrator, or you have any other comment or suggestion regarding the Scheme, please contact the Pensions Manager at:

Prudential Staff Pension Scheme
10 Fenchurch Avenue
London
EC3M 5AG.

hrstaffpensions@mandg.com

Useful Links

Click the links below to access some general websites relevant to pensions.

Gov.uk

The official UK Government website for citizens. Directgov is the UK Government’s digital service for people in England and Wales. It delivers information and practical advice about public services, including pensions and retirement planning bringing them all together in one place.

HM Revenue & Customs (HMRC)

HMRC was formed following the merger of the Inland Revenue and HM Customs and Excise departments. It deals with taxation and National Insurance issues.

Local Professional Advice (register.fca.org.uk)

This website will help you find professional advice in your local area from locating an independent financial advisor, to a solicitor.

New State Pension

The State Pension changed for people who reached State Pension Age on or after the 6 April 2016. This link takes you to an introduction of the new State Pension.

The Department for Work and Pensions (DWP)

DWP is responsible for employment, equality, benefits, pensions and child support.

MoneyHelper

MoneyHelper joins up money and pensions guidance to make it quicker and easier to find the right help. MoneyHelper brings together the support and services of three government-backed financial guidance providers: the Money Advice Service, the Pensions Advisory Service and Pension Wise.

The Pension Service

The Pension Service helps with State Pension eligibility, claims and payments.

The Pensions Ombudsman Service

The Pensions Ombudsman investigates and decides complaints and disputes about the way that pension schemes are run.

About the Scheme

Prudential Staff Pensions Limited (a limited company) is the Trustee of the Scheme, who is responsible for ensuring the Scheme is administered in accordance with the Trust Deed and Rules as well as ensuring the Scheme assets are invested for the benefit of members and their beneficiaries.

The Company appoints the Trustee and individual Trustee Directors are selected under the agreed arrangements in line with current legislation. There are up to 10 individual Trustee Directors – four of whom are Member Nominated Trustee Directors (MNTDs). The remaining six are appointed by the Company.

Information on the Trustee is provided each year in the in-house publication 'Overview'. Copies of past and present publications can be obtained from the Document library.

Digital Overview

MyPension