How do I?

Log in to MyPension?

Go to the MyPension page to find out everything you need to do to log in

Find out if my Spouse will receive pension payments in the event of my death?

Following your death your Spouse or Civil Partner will generally receive a pension. To find out more, visit the Death Benefits page.

Update my Expression of Wish details?

You can do this online via MyPension or download a Form to complete from the Document Library.

View and update my contact details?

If you're a Deferred member, you can do this online via MyPension. You can also do this by contacting the DB Section Administrator. Their contact details can be found on the Contacts page.

If you're an Active member you can update your contact details and address via Workday.

Update my Spouse's (or Civil Partner’s) contact details?

You can do this online via MyPension. You can also do this by contacting the DB Section Administrator. Their contact details can be found on the Contacts page.

Receive updates and prompts about the Scheme and/or my benefits?

Please register for digital communications. You can do this online via MyPension.

How do I get a reminder of my MyPension password or username?

Username:

You can obtain a reminder of your MyPension username here. You’ll be asked for the email address you provided when you completed the registration process.

Password:

You can obtain a reminder of your MyPension password here. You’ll need your MyPension username.

If you’ve not previously registered for MyPension click here.

Change my communication preferences?

You can do this online via MyPension.

Contact someone if I have questions about my DB Section pension?

If you cannot find the answer to your question on this website, then you can speak to the DB Section Administrator. Their contact details can be found on the Contacts page

Get more information about pensions generally?

A good place to start is to talk to an Independent Financial Adviser (IFA). You can find a list of IFAs who are registered with the Financial Conduct Authority here.

There are also a number of organisations that can provide you with help and advice about your pension savings. The best of these is:

MoneyHelper

Since the government’s Money and Pensions Service (MaPS) was formed in 2019, it has operated three consumer facing brands: the Money Advice Service, The Pensions Advisory Service and Pension Wise. These three brands have now been consolidated into one under the new name: MoneyHelper. This now offers consumers a single source of information and guidance where information can easily be found in one place.

Go to www.moneyhelper.org.uk for more information.

Make a complaint?

The Trustee will do all that it can to ensure that the Scheme is administered to the highest standard, but there may be times when you’re unhappy about a certain situation or you’ve a concern that you need to raise. Most problems can be sorted out by talking to the DB Section Administrator. You can find their contact details above. However, if you want to take a complaint further, you can ask for your case to be formally reviewed. The Trustee has put a formal Internal Dispute Resolution Procedure in place for this purpose. You can request details of this procedure from the DB Section Administrator.

Click below to find more detailed information on other topics and questions you may have.

How do I guides

Digital Overview