We’re contacting certain members who worked for Prudential between 1961 and 1975, because we believe they have an unpaid benefit in the DB Section of the Scheme and we want to make sure they receive it.

Getting a letter out of the blue to tell you you’re owed some money could look suspicious. We want to reassure you that, if you’re one of the members we’ve written to about this, it’s a genuine communication from the DB Section administrator, XPS.

What is an EPB?

An EPB is a pension the Scheme provided to members with service between 1961 and 1975, when the Scheme was contracted out of the State Graduated Retirement Benefit Scheme. EPB pensions are non-increasing and don’t provide for a spouse or civil partner’s pension when you die. They’re likely to only be small amounts in today’s terms. In fact, most are small enough to be taken as a single cash lump sum payment.

Through reviewing our records, we’ve discovered that some Scheme members have an unpaid EPB, and we’re writing to them to let them know how much they’re owed and how to claim it.

What should I do if I’ve received an EPB letter?

There are two routes to claim your unpaid EPB: you can do it online, or you can complete and return the paper form included with your letter.

To follow the online route, you’ll need to register the MyPension account that we’ve set up for you. You can access MyPension at https://login.mypension.com/psps/public/login You can find further instructions in your EPB letter.

What if I still have questions?

If you have questions about this exercise or want help with the process of claiming your EPB, please contact XPS.